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  • Service department, what a scam going on.Having bought several new XK 8 in the past and dealing with Keith the service manager I thought this would be a good place to take my older jaguar for repairs since it is hard to find good jaguar service Big mistake We specifically told Keith we wanted a complete estimate on everything that was wrong with the car so we could decide whether to keep it or sell it. Their "world class checkup" determined that if we put in 4500 worth of repairs the car would run great, the brakes , engine and everything else was fine ( it needed an ABSmodule and fuel regulator ) So we did the repairs . Few weeks later had a problem with the part they put in, they did another "world class inspection" . This time all of a sudden my brakes which were fine before, now the pads are gone and rotors are shot,to make a long story short now it needed 6500 worth of repairs ! Even though a few weeks back everything checked out fine. We were told the mechanic Hagman must have been lazy the first time when he checked everything off as fine and that another mechanic that had performed their "world class inspection " had found we would be better off selling it !! Which is precisely why we had the original inspection performed and were told that was all that was needed. So now we are out thousands of dollars because it was easier to say we just needed 4500 worth of repairs rather then over ten thousand because they knew ten thousand dollars would have been not acceptable. So now we have a car that sits in our garage because I'm too scared to drive it even though Gaudin told us that after we spent the 4500 it would be running fine I guess they really took us for fools and thought we would spend 6500 more. We have talked to Jim mooridian sales manager, said he would get us another car or widgets as he calls them and make up the difference in the amount of money we put out for needless repairs in our car. He called us "once."Had a long talk with Toby the service manager , he asked us what we wanted to do. We wanted our money back! He couldnt do that but assured us the problem with his mechanic had been resolved internally. Well good for them, How did that help us. They got their money and tried to get more. Very sad that a supposedly reputable company has to stoop this low to make money off of customers. This was solved internally so their problem is solved . What about us or other customers they have done this too.
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