Here is my breakdown for the 3-star rating:
5 stars for bed and pillows
3 stars for free wifi (very hard to configure, and I know what I'm doing)
2 stars for the room itself (it tries to be more, but ultimately is average at best)
1 star for the 20 year old Zenith TVs with limited channels
5 stars for location
3 stars for price
2 stars for thin walls
2 stars for small bathroom
1 stars for no fridge
Basically, they have a great location. They try to be more than they are. They are OK with the price and have good beds. I won't mind staying there again, but will seek elsewhere if given a choice.