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  • Total Rewards: Unethical, bait and switch, double charging. Trying to cancel or change the reservation is a nightmare. The communication, on the website, email, and over the phone is vague and dishonest. It's just bad business. The link in the email to change or cancel doesn't work. When we called, David (he was from Total Rewards, which is the website used by Rio to make reservations) was relentless in giving us sales pitches, trying to overcharge us. Spent 1/2 hour on the phone arguing. Finally, he changed the dates at a reasonable rate. He charged an extra deposit on the card, not taking into account the original deposit. Checked the website and there was no total for the rooms available. We called back to try and cancel the whole thing. She said there was only the first deposit of $26.66 was charged and no record of the $39.20 that David charged. Got the cancellation email, but no dollar amount listed that was refunded. Now we have to find out from the credit card company to find the $39.20 David charged and fight to get that back. Update: A manager at Caesar's Entertainment was very helpful. He clarified the information to make clear what had happened and got us a good deal on another property. The lesson is, contact Ceasar's Entertainment directly and don't deal with Total Rewards.
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