I am choosing 5 stars because Yelp designates it "As good as it gets." I have yet to have an actual good experience with a car dealership - so this one was "As good as it gets." I haven't used their service department, but the purchasing process was 10x less abusive than any of the VanTuyl dealerships. They didn't throw a bunch of extra stuff on in the finance process, and things went much more quickly - at least half the time it took us to get through Showcase Honda the last time we bought a car. I wouldn't discourage anyone from going to Chapman.