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  • I hardly write Yelp reviews, but this incident prompted me to leave a review. I was here on Friday, Feb 12th to exchange an eye shadow for a different shade, as well as to purchase a new lipstick for my mom. The first sales associate who had glasses and had a really pretty shade of grey nail polish on was extremely nice and helpful. However Andrea? the sales associate who decided to take over was incredibly rude and snotty. I asked about samples because I normally order online from Sephora, and even though I had just seen with my own eyes another customer receive a sample, she told me they didn't have any samples available in store except for ones they could make. I honestly didn't even mind that so much, but when I got home and realized that she charged me twice for redeeming a sample (with my points), so now my points balance is -51. I called the store and was put on hold for the longest time, and by then I realized I could just email customer service and hung up. Then I decided to call back for the rude associate's name. Unfortunately I fibbed and said I was trying to give her a compliment instead of a complaint so that they would help me find out her name, and I ended up speaking with the store manager who sounded lovely, and now the store manager is under the impression that Andrea helped me with my customer experience which she did the absolute opposite of. As a previous retail manager I was appalled at her stuck up attitude towards me, which I'm assuming I provoked by interrupting her "chat" with her fellow associates to ask her a simple question regarding the Laura Mercier products in the store. And judging by the rest of the reviews left for this location, customer service is apparently a big issue. I will be contacting corporate as well and intend to leave a formal complaint about Andrea, as well as advising them to take a look at this Yelp reviews for this location. I will not be returning to this location.
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