I went for a facial, and I came out of there so relaxed and happy. Valerie did an excellent job. I have had facials done many places but without doubt she is the best. It's too bad that the Groupon for three facials was sold out. If it comes on Groupon again I would definitely buy it. I can't say why the other customer was not happy, but you have to remember everyone's skin reacts differently. I would highly recommend her.