I am new Vegas but not new to the Aveda Institute. I have been going to the one in Tempe for years and never had an issue. My stylist was in a mood and was fired or dismissed right during my color, sat for another 45 min waiting for another student to finish when my scalp started burning. New stylist informs me I have "hot roots" which she preceeded to fix, nightmare is an understatement. Supervisor was rude, charged me the full price of not only service 1 but the repair of the mess that stylist 1 did to my hair. I was there a total of 6.5 hours and was never offered a drink or an apology plus had to pay for orignial service plus repair service. I wrote to the owner and never heard a peep.....not worth the price folks!