Ok, these guys get five stars from me for many reasons. Before my visit today my other experience with them was for my wedding cake. They were very courteous and helpful, although I ended up going with a cheaper option. Today, however, they definitely earned five stars.
I was there for a meetup event. We got a tour of their facilities. The owner personally did the tour, and did a great job considering I brought my toddler, who screamed through about 75% of the tour. At the end, he gave us a cookie and thanked us for coming.
I know that some people think toddlers should be locked away so as not to annoy the general populous, but it's nice to know not everyone feels that way :)