I scheduled an appointment when my ice maker inside my refrigerator wasn't working like it should. They came out and replaced the ice making unit. The price for the part seemed fair, but maybe a little high on the labor. After a few days the ice maker was producing the same amount of ice as before. So I notified them and they came back out. They replaced a few more parts and the unit seems to be working again! They didn't charge me for what they did the second trip, which made up for the cost the first time. Overall, I'm a happy customer and would recommend. If they don't get it right the first time they correct it!