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  • This review is for One Stop Auto on W. Azure: Second time there. First time, good price, done correctly and on time. Second visit, little different. Had my car towed in because even I knew it needed a fuel pump and I'm not a mechanic. I gave them two stars because it was done on time and again so far, work seems good. Here's the problem: I was never offered options on the pump. I assumed they'd install original equipment for my 2007 Saturn Aura. BAD ASSUMPTION!!!! They installed a $438 pump, probably double an original. Labor was $230. My wife picked the car up and was told pump had a life time warranty. Big deal. The car is 11 years old and has 100,000 miles on it. Doubt if it's going to last another 11 years and even if it does, that's how long the factory fuel pump lasted. When I spoke to Gregg, the owner, and told him the problem, he should have told me my options. He did not! I worked in an industry that involved options and always told the customers, then they made the choice. That's honesty. I went to talk with him about this life time warranty on 6-26-18 and he said if it fails, they remove it, get me a free replacement, but I pay the labor again. I asked how life time warranty would work if I happen to be visiting a relative in Albuquerque, 700 miles away; and he said, to have a mechanic remove it, overnight it to him, he gets a new one and overnights it back to me. So that means two things. I have to pay another mechanic to remove and install, pay overnight shipping both ways and be without a car for at least three days. Second thing is, life time warranty only has value if I crap out within 50 miles of his shop. Then I can have AAA tow me for free. When I was asking him questions, his attitude was not "f" you but more like a shrug and tough s..t, that's life. I like the work but would have appreciated a bit more integrity; but, I guess this is pretty normal for Vegas mechanics. Lastly, the friend who put me on to One Stop had a similar experience. First time great, second time work he had done was done wrong and he had to have another guy, a mobile mechanic fixed it. Gregg, if there are options, GIVE THEM.
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