Before going to TBWS I had waxed once before and went back to shaving (dumb of me). Alyssa was my technician. She was very friendly and was very patient with me explaining things (since it was only my second time doing this). She even said, given my situation, that she might have to do soft wax. In the end there was no need but she gave me a heads up which is what matters. It was a little painful but thats because I haven't been consistent with waxing. I don't know why people focus on decor so much. I think the service is what matters and I will be returning to TBWS. Thanks for a good experience Alyssa.