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  • My wife and I enjoyed dinner with some good friends a few nights ago at Flatiron. We were seated slightly after our reservation time, but that is understandable on a Friday night. We decided to sample a few appetizers, and were impressed by the portion sizes. Most of the time appetizers disappear quickly because they typically don't take up much real estate on the plate. We tried the Hummus, the Calamari fries, and the soft pretzels. Everything tasted great, and there was so much food, we probably could have stopped there... Our own main course was good too, I sampled my wife's Filet, and it was well seasoned and cooked perfectly. I had the pork chop and it was flavorful. One of our friends tried their signature dish, the Flatiron steak, and it arrived with the wrong side, so they took it back and a couple minutes later it arrived at the table again. It looked wonderful, but it had been reheated, and the steak had become tough. The manager sensed the problem and came by our table, and kindly offered to have another one made right away. All of us were full from those wonderful appetizers, so they boxed the replacement steak to go, and brought our table complimentary desserts as well. I would have to say the service was exceptional, as well as the manager's attention to our one issue was outstanding. As human beings, mistakes do happen, but I felt they cared deeply about resolving the problem we had, and this set Flatiron apart from other restaurants that might have ignored the problem and done nothing to resolve it. We will certainly plan to dine at Flatiron again.
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