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  • PLEASE STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NO STANDARD FOR QUALITY- NO CUSTOMER SERVICE - THIS DEALERSHIP SELLS CARS THEY KNOW HAVE PROBLEMS. This place is THE definition of a SLEAZY USED CAR DEALERSHIP. I sincerely hope this review will help anyone who is in the market for a new/used car decide to stay as far away from this dealership as possible and pick ANY OTHER option out there for buying their car. Background: Last month I decided to buy a bmw from this dealership. I had been in the market for a while and was shopping around at various dealerships throughout the valley. This dealer had the make/model/yea/mileage range I was looking for so I decided to come check out the car. JAYME was my salesman. I came back twice before making my purchase and ultimately was having a hard time choosing between a bmw and Mercedes that were very similar (same miles/year/upgrades/price etc.) Jayme offered no input on the backgrounds of the car (besides offering the carfax). Ultimately I ended up choosing the bmw. THE VERY NEXT DAY after buying my car ALL FOUR low tire pressure lights went on in the dashboard. I went to the local shell and had to refill all the tires. I called Jayme and he said that before I had come in they had to refill the air on the tires so he had known there was a leak in the tires, didn't fix it and let me walk off the lot and buy a car with old leaking tires. He then told me it wouldn't be until the following week that they would have time to fix my tires. I came back the next week and Jayme brings my car back saying he fixed the alignment but that they couldn't find anything wrong with the tires. Three days later my low tire pressure light goes on AGAIN. I call TYSON (the mechanic who was supposed to fix my tires in the first place) and he tries to make up every excuse as to why the tires are leaking and why he didn't fix them in the first place. All he needed to do was apologize for screwing up and not fixing the tires but instead he blames it on everyone/everything else but himself. Clearly this place has ZERO CUSTOMER SERVICE. I bring it back for the second time and they say they found a nail and put a patch on the tire (not sure why Tyson missed this the first time). It has been one week since they "fixed" the tire with the nail and the low tire pressure light is on AGAIN). So now I am having to bring my car in for the THIRD time to see if they can finally figure out what is wrong with the tires. Now, I am by no means a car expert, but there is no excuse for a dealership not having any standards of quality. This dealership believes it is okay to sell cars they know have issues. No salesman or dealership should ever sell a car knowing the tires are all leaking air. I am now on my third maintenance trip to the dealership since I bought my car less than a month ago and STILL NOTHING HAS BEEN FIXED. The auto service people are partially to blame for the repeat visits back and forth... however, this car should never have been sold in this condition in the first place. Moral of the story, please stay as far away as you can from this place. The guys that work here are lazy, sleazy salesman only out for themselves.
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