I used this service heavily from 2009 to 2011 and never had a problem. I always had Barbara while in Phoenix and Dee in Riverside. They are both wonderful sitters for my baby girl Brandi (RIP) Dee would even text me pictures daily. Its unfortunate to hear about the 2 bad experiences but I never had a problem. I once had Barbara watch my Brandi for 2 full weeks while in Europe and she gave my sister daily updates to be relayed to me. I was in the process of becoming a sitter after my girl passed but moved and haven't gotten around to it yet. Still this place rocks