I have a very difficult dog. She finds grooming traumatic. But considering that 3 other groomers have managed to do at least a little bit more than I could in my own home (finish the brushing, half the nails, make her look pretty), and this groomer couldn't do anything but bathe her, I was disappointed. And I forked over more cash than I have anywhere else (even during happy hour). They were nice about it but they told me I need to have my dog put under anesthesia for grooming. She weighs 18 pounds. I'll just take care of her at home, I guess.