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  • I would give double 0's if I could! The shift manager Stephen was very rude. I ordered a nacho waited almost 15 mins to finally receive it only to have minimum to no nacho cheese sauce on it! I went to mention it to one of the line cooks and she said she would correct it. I stood there a few mins more only for Stephen to ask me what the issue was. I showed him and he said, " that's the amount that comes on there. If you wanted extra cheese sauce you have to pay for it!" Mind you he elevated his voice as if he wanted to embarrass me." I sat down allowed myself to cool and write this review instead of reacting in a way that wouldn't worked out for him. I am purely disgusted in the service. As I walked out I gave the nice older gentleman(that was the cashier) money for the cheese sauce however he wouldn't except it. Maybe he should be running this franchise instead. I understand fast food can become stressful and busy at times, however if you are in a position of leadership you should lead by example for your employees. This was not a good example of how you handle a customer discrepancy. Especially over 2 squirts of nacho cheese sauce! Poor leadership and customer service skills at its finest!
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