I shop here often. The first time in this store more than a year ago I noticed the cleanliness of the store, the friendly and well educated staff. If you ask one staff member a question about something that they are not 100% certain about .. they'll ask one of their other team members. They've answered questions about wine, scotch, cigars etc. and every time ... the answer I was given was correct. Consistency ... :)
If you don't like a product ... bring the remaining back and you get either a refund or an in store credit. With a gaurantee like that .. combined with intelligent answers, wine tastings, scotch classes .. in their modern top of the line classroom in back of the store ... WHY would you shop anyplace else? I love this store ... thank you Total Wine and More!
Retail businesses can't make every single customer happy. All of us come from unique backgrounds in DNA, upbringing, individual wants and needs etc ....