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  • Do not take your business to Air pro master. Customer service is lacking and very unprofessional. A week ago a tech(which was the manager supposibly) came out to fix our ac unit and was a straight asshole. Who comes to someone's house to fix the ac unit and talk shit about how his floors are so much better than ours. No one asked for your opinion buddy. He's the so called manager and treats his employee like shit. The whole 20 minutes he was there he was constantly talking shit to my fiancĂ© and my fiancĂ© gave it straight back to him. All he did was replace our fan and said the compressor does sound bad but there's no telling if it would go out in two days or two years. Well one week later our ac goes out again and I get ahold of my warranty company and the worker told me that she called air pro master and they told her they would send someone out the next day. That same day I got a missed call from them and I tried calling them back ten times that day and my call would not go through.So the next day I tried calling back and the fifth time I called it finally went through. Brittany answered the phone and was very rude and unprofessional. I told her that my warranty called them and said they'd get someone out today. Brittany said we tried calling you and I said yes you only called that one time and I tried numerous times to call that number back and each time it wouldn't go through. Then she had the nerve to say oh everyone else seems to get through fine. That set me off, why the hell would I make that up. I told her that number (702-790-2820) is unreliable and I don't appreciate her attitude. So instead of having someone out today Brittany wants to tell me she can only get someone out tomorrow. I will not wait and give this shitty company any business. So please be aware and stay away.
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