My family and I frequent this mall, usually parking at the Macy's garage and walking through. Almost always I will leave with having made a purchase and most if not all of my holiday gifts have been purchased here. For Black Friday I treated myself to a pair of heels (which I don't usually buy) but just finished finals two days ago and still have no big plans to wear them out. I have 5 months of school left and my thought process was "these can wait" so I went to return them.
In a nutshell the staff said they're not sellable (I wore them around my house) and I can't return it. They talked sh*t about me in front of me - if you work there FYI the loud crowd and a register between you and I doesn't drown out your sh*t talking. And allowed the customer behind me to disrespect me while I was trying to pack up with my daughter. I wanted to put the box back under the stroller and there were people in front of me so I couldn't move but the lady was pushing me out of the way and told me I should move because there's a line. Wow! Classy! To be saying this to someone with her baby who is already rushing to leave and visibly embarrassed and upset.
I was treated like a criminal and the atmosphere of the staff and crowd seemed low class and trashy. Maybe it's the seasonal hiring or just Macy's is going setting low standards. Huge turn off and I will probably do my shopping elsewhere.
Only plus was the manager Jonathan since even though he probably didn't want to hear it, he heard my concerns and accepted my return.