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| - I never thought the day would come when I give Costco anything lower than 4 stars.
I visited this Costco Business Center twice last week with a group of friends to purchase supplies for a long Las Vegas trip weekend. The good thing was that it had pretty much all the provisions that we needed to last three days in Sin City (food, drinks, equipment, etc.). Where they may have lacked in diversity of consumer goods, they offered more choices in a single type of good. For example, there aren't any tool sheds, but they do have bottled water. And not just a couple brands of bottled water; they have pretty much all the brands you can think of and all the flavors within a specific brand.
Another positive thing is the fact that it's quiet here. It's dreamlike quiet. If you had a dream about Costco or wanted to feel existential for a bit, this Costco Business Center is the place for you...especially on a weekend. There aren't huge, choking crowds like the other Costco Wholesales. There are no samples being given out, there are no loud, attention-getting vendors, and there is no food court.
This quietness, however, is what made me take it from a 4-star place to a 3-star place.
Towards the end of my trip, I and a friend came back to Costco to make a few returns of some unused items. The slow and overall lack of customer service here started to become apparent to me. It took me half an hour to get someone to help me out with a return. It would be fine and dandy if there was a line in front of me and I was just queuing up, but...I was the only person in line for refunds!
What made it worse were that every employee there avoided me like I had the plague! Not a single associate would even make eye contact with me! No one assured me or told me how much longer it was going to take before someone who had the capability of doing returns would be around! I just stood there silently getting angrier. I had my receipt, my ID, my credit card/Costco card and the item ready to go.
A small business owner, who apparently was taking up the time of the one person who can do refunds caused me and my 30 second transaction to wait 30 minutes. I only found out after the fact that the person who was helping this business owner in the membership side of the return desk was also the only person in the whole damn building who could do a fucking return! He just started helping the business owner, who had a million questions and didn't bother to even tell me something as I stood next to them both. Not even after 20 minutes. Nothing. No apologies. Nothing.
Then the phone rang. The one person manning the desk picks it up and starts helping a customer over the phone! Now he's leaving the business owner, me and another person who just arrived for a membership question (I know because the latter stood on the membership side of the desk) hanging.
Finally, after about 25 minutes into helping the business owner and not making any eye contact or acknowledging me, he picks up the phone and asks for Sandy to come to the desk to assist in refunds. I thought to myself, "Hallelujah! At least the line will speed up and someone can help me."
Little did I know that Sandy apparently doesn't do returns. I know so because she told me herself, looked at my item and just walked away. No explanation as to who does! No apologies. No nothing.
Surely this was a dream. This is a quiet, dreamlike Costco. The associates here can't be so thick to assume I know who can do returns and who can't. Surely they're not treating me this way because of some form of discrimination! I got tired and yelled to whoever can hear me, "Can anyone here help me?!"
The business owner patron douche just gave a little shrug as he was trying to figure out what sort of benefits he could get by shopping at Costco. Yeah, thanks pal for holding me up.
The one man who does the refunds, who is now on the phone didn't even look at me. Sandy, well, damn it, she wasn't gonna help me after just simply walking away in the first place!
When the half-hour mark came, the one person who can do the returns finally decided to help me because the business owner was handed off to someone else. He thanked me for my patience, but I was too emotionally drained to respond. Again, no apologies. While trying to keep composure, I said in as quiet a voice I could, "ARE YOU SERIOUSLY THE ONLY GUY IN THIS ENTIRE STORE WHO CAN DO RETURNS?!" He sighed and didn't respond because he probably thought I was gonna go ballistic on him for making me wait 30 minutes with no hint of wanting to assist me, as he assisted a patron who had a question outside his immediate duties at the return desk. Either that, or he was also under a lot of stress because his bosses don't hire more people to ease his workload.
That's makes two of us, buddy.
At least the gas I fueled up with was cheaper than what I get back home.
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