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| - My daughters Junior Prom dress was taken to Joyce over a month in advance. We were told to expect it back about ten days before the event. A week before Prom I hadn't heard from her, so I called. Joyce said she hadn't gotten to it yet, but it would be ready Tuesday or Wednesday. I didn't get a call saying it was ready, so I called Thursday afternoon to see when we could come by. Still not done! She was working on it, so we were able to go later that evening. Unfortunately, it didn't fit properly. Not a problem had it been ten days before, not two. So, I made arrangements to pick it up the next afternoon, supposedly also pressed/steamed and ready to go. My daughter had no more availability during normal business hours, so she couldn't be there to try it on a third time. There are no evening hours, something that would be useful when doing so many prom dresses. We tossed around my daughter leaving school during lunch or study hall, but Joyce said she "had a bride coming in" and couldn't do it. We were trying harder to make it work than she was. Thirty minutes before I was to be there I received a call from Joyce saying she hadn't gotten to it yet and could I come Saturday morning. Prom Day! When I finally did walk away with the dress, not only did she not give me a discount when asked, she charged me more than quoted! What good business owner treats her customers like this? Zero customer appreciation! Her excuse - I got busy. Really? I have a busy high school junior who was excited to have her dress so that she could make other preparations to go with it, and she's busy? She's the professional that was hired because she said she could do it. She came recommended by the place we purchased the prom dress from.
Her work is good, and I in no way doubt her abilities. She's just clearly overbooked and doesn't take responsibly for it. She doesn't act as though she appreciates your business, and does nothing to encourage a return visit. The end result, the dress was too tight. The eyelet at the top of the zipper popped off within minutes! It had not been pressed either. Also noteworthy, I've heard her fee is higher than many. I'm not generally a review writer, but this is inexcusable! Never will I go there again, or would I recommend her services! My daughter had at least two classmates that had a similar experience. That being said, there were also couple that I know of that were happy with her. If you proceed with her, do it with caution.....and a false "need by" date.
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