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  • This is two parts feedback. First, I went their to see if they could replace my interstate battery under warranty at no cost...since they are a dealer. The answer is yes. I confirmed this with Interstate (after the fact). However, the chap at the counter didn't or wouldn't answer my question if they could or couldn't. He immediately tried to set me up for a ticket for review of my battery etc. Which is the correct protocol, to determine if the battery is good or not however, his actions were more to sell me a new battery. I'm not a fan of this counter person. I know cars. I've worked in the an auto shop doing light mechanic work. So I'm not going to bring my business to them again because of this. It was an immediate let's set this person up for a sale of a new product. We had a conversation that went round and round about..whether they could exchange a battery under warranty or not. He never answered. However, I took my car there once before for an alignment. The chap that did it was very good. Very skilled and delivered on what I was there to purchase...an alignment. Good on him. Bad on the counterman.
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