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| - My first customer service experience with this "insurance" company was miserable. I received a phone call after filing a claim on a recently used car that I planned to drive cross country. Because I had minimally driven the car, the representative (Tom, I think) proceeded to berate me for filing a claim in which lots of exhaust and brake work was done.
His tone of voice was immediately rude and I even had to say, "Your tone is aggressive, and I don't know why." Clearly, he had no practice controlling his breath or anger and continued to yell and ask me why the car was minimally driven, yet needed all this work. I had to describe to him that a) it's a vehicle with 150,000 miles on it from 1998 and b) it was about to get driven 2100 miles, so I wanted it to be safe.
Still, he scolded me and certainly made it sound as if their insurance service--for which I paid more than $1400 for--had no interest in covering the claim whatsoever. Of about $1200 in repairs, the coverage helped with about $200.
Then, once I finished the road trip, the car was fine, until a few hundred miles were driven. It needed more work and because of CARS Protection Plus contract language, they would not cover a hub repair, simply because they call it something else. My mechanic said he's called it a hub, his auto mechanic schooling taught him to call it a hub and the dealer from where he got the new hub called it a hub! He went to bat for me with them, highlighting the flaw in their lexicon, but CARS refused to budge, and would only cover $292 of a $1031 claim.
Avoid this crummy, temporary auto insurance as much as you can. The customer service is the worst I've ever had anywhere and the loopholes they've written into their contracts are impossible to spot for an ordinary consumer.
Thanks for taking my money, ya stinkers!
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