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| - We bought our first car as a newly married couple 28 years ago from Dave Parkhill. I now have a 2005 Mercedes convertible and have brought it in for regular maintenance. WHERE IS K.T.? The first time I brought the little car in, he greeted me with a welcome and a smile. A few visits later, he was not in the service dept. and the gentlemen now in that "check-in" area are unfriendly, unwelcoming and seem to think that I don't know what is needed on my own car. I've since learned to ask for K.T. to come in the service bay so that i could explain it to him, and he, in turn, would tell Jeff (or whomever is sitting behind the service counter) what the situation is.
I found out that K.T. is now at the GM dealership, and I won't be bringing my little Mercedes back to Sullivan-Parkhill because I do not appreciate being treated with the disrespect that is so common when a woman brings a vehicle in for service, which is what has happened since K.T. is gone.
Joe Reynhout was less than pleasant and/or helpful the last time I was there. I have recently heard about some distasteful and unprofessional comments he has made to customers and/or other employees of ethnic decent. I would certainly expect more from this dealership, or any business, for that matter. We began a relationship with Sullivan-Parkhill in approximately 1988, I have never heard such unprofessional and cruel comments out of an employee and/or manager and I will not be back.
As long as K.T. is not at this location to assist with my Mercedes service needs in the kind and professional manner, we will go elsewhere. No other service person has treated me as a PERSON (not a "woman in a mans world") the way K.T. did. What a loss for this dealership.
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