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| - One star reviews do not happen often for me, but I see no other option in this case. The bottom line is there is a total disconnect between their sales department and customer service.
Sales called me and gave me a deal that was too good to be true. However, the sucker that I am for a deal, I got it. I questioned the sales rep repeatedly to make sure that what she was offering was very clear and there were no hidden fees. Looking back, they'll tell you whatever is needed to just get you to buy in without any consequence for lying to the customer.
A month later I got my bill, which was supposed to be $75-$80 and it was well over $250 (remember, too good to be true). After I picked my jaw up off the floor, I called them...and stayed on hold for an hour. After talking to customer service and finally putting in a request for a supervisor to review my call, I had to wait for a return call. Never happened. Apparently, customer service and billing have different promos or authorizations than the sales teams. This cycle of calling without a response went on for at least 3 times and over 3 hours of waiting before I could ever get to someone who could do anything to resolve my billing issue. At the end, I assure you I was much more firm and less willing to be pushed off to the next person.
The customer service proved to me that they do not care about the customer experience, loyalty, or anything in my behalf. So, I dropped the service. *I showed them.*
Shame on you, Time Warner Cable.
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