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| - Edit on 2/18/16
They seem to have made some positive changes. Weights are in the right place, gym is clean, people at the front are friendly. They still need more fans (or to keep the AC cooler) and to lower the music volume, but they have definitely improved.
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I have been an LA Fitness member since they purchased Pure Fitness in 2010. I have lived in southern Chandler and used the facility at 48th St and Chandler Blvd. until this facility opened. This facility is a 5 minute drive from my home, which is fantastic. The issues with the gym are bad enough that I will be looking for a new gym, outside of LA Fitness. While I give this gym an overall rating of 2 Stars, it's not all bad. However, it will wear most individuals down. I'll try to explain in detail.
PROs
- Free Weights: large set of dumbbells, wide selection of equipment with 3+ of heavily used equipment, i.e. bench and squat rack.
- A decent selection of machines. While the machines are Life Fitness they are better than home grade but not commercial quality.
- Equipment is well maintained. If damaged and reported it is promptly repaired.
- Large 2nd floor cardio area.
- Nice locker rooms, showers, and pool area.
- The janitorial staff keeps the gym clean, and smelling good.
CONs
- General Manager, Ryan Linnell, is completely indifferent towards members, heck even his own gym. While not openly rude, his demeanor and complete lack of engagement leave myself and most individuals who have spoken with him feeling unimportant and frustrated. Culture starts top down, and the majority of staff, trainers and front desk, have the same lackluster approach to their job. On the average day the person manning the front desk manages to make most feel like the scanning of membership cards is a great and unjust burden.
- Staff does not enforce gym policy or police the gym. From an equipment and weight perspective this leaves the gym an absolute MESS. It's hard to find things, weights are EVERYWHERE, and equipment is not cleared. At times things will be lying haphazardly for days until a member puts it away. These members are getting fed up and simply giving up.
- Cardio area is on the second floor and there are no fans on the equipment, ceiling, or walls. No floor fans can be found anywhere. While this is inconvenient in winter, during the summer and monsoon season it is an unbearable hot box.
- The majority of trainers at this location will actively attempt to tire out or set trainees up for failure. They do not correct form even if the chance of injury is likely. They do not engage the everyday member or gym rats. They allow people to misuse equipment or abandon weights without a word.
I truly wish that changes could be made to the staff culture at this gym. I'd love to keep coming to this gym as it is so close, but the issues lead to an irritating experience which really affects your workout and mood. It's just not worth it.
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