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  • This place is the **antithesis** of what a Mini dealership is *supposed* to be. I purchased my Mini out of state, but now here. Originally I didn't know there was another dealership in Tempe, so I was going to the Scottsdale office. My service advisor (Justin) does not seem to be very knowledgable. The explanation of why I needed two different oil changes in 2 months went something like this: "these are different types of oil changes." Last I checked, that was *not* an explanation. Anyone have any guesses as to what he was trying to say? Also, if you work there, shouldn't you at least know what the different gadgets are on the car? I needed one of my (standard) "gadgets" (a light switch) checked out, only to have the service advisor say "what is that?" Really? Impressive also how they told me that they couldn't look up any information from where I bought my car. And yet, when I called my "original" dealership (out of state), they were able to explain everything to me of what's been done to my car out here in Scottsdale. So why can't Scottsdale do the same? Or are they just lazy? Ah, and yes. Because my service advisor knew that he was not going to get a 5 star rating on the survey (which btw, anyone who gets anything done at the dealership *should* get a survey emailed to them soon after the visit), Justin went ahead & changed my email address so that I couldn't give any feedback. And yes, I confirmed by looking at my last invoice. Address was correct then. This time? A subtle "change" to my email address. Overall, lack of professionalism. Knowing how other Mini dealerships are, I DO *!*NOT*!* RECOMMEND Mini of North Scottsdale. If you want a *real* Mini experience, stay away!
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