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  • We hired Roto-Rooter on 8.20.17 for plumbing issues at my residence. We told them our toilet overflowed which caused a flood. Josh Mattson, the technician, came out and tried to stop the flooding. He went to the front yard and told us the sewer line was clogged and he'd fix it. He then told us that the half inch of water flooded our walls and we needed to pay $5,000-$7,000 to do the restoration through Dryco. We are renting my house and didn't have approval to do anything like that without talking to the management company. Another guy pulled up with a Dryco shirt on saying he works directly with Josh Mattson in Roto-Runner and said he had to tear down walls to get the water out or we would have mold and insisted on us giving him our property management's person's number. We said we would wait and hire them again if they deemed more work needed to be done. We paid $450 for the extraction of water--and $200 for the fixing of the sewer line. The guy from Dryco left us some driers to blow dry the tile and swept water outside... that's all he did. This morning we woke up to another flood. This time coming from behind the fridge. We called Josh again and he came out and said, "Are you going to hire us for more work? Otherwise we don't do anything" and he insisted we would have to tear down the walls. We declined and he then cursed at my mother and said she's a "f****** b****" and gave her the finger. I told him to get out before he regrets coming by. Finally we spoke to our property management company and they had Southwest Construction come out to see what was leaking. Come to find out Josh purposely put on the water going from the sink to the fridge for an ice maker on so it would flood and they'd come back to scam us out of THOUSANDS of dollars. We have lived in our house almost three years and never had an ice maker, much less ever turned on the water going to our old fridge which isn't even capable of making ice or water. We are so upset that we wasted money. AVOID THIS COMPANY AT ALL COSTS - they WILL scam you and SABOTAGE YOUR HOME! They should be shut down. I'm going to the Better Business Bureau as well.
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