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| - I love Primanti's sandwiches. I'm a Pittsburgher and will always love their sandwiches. If you want to hear more about those, read other reviews. This one is for the service at this restaurant.
It's just bad. The servers are polite, but extremely inattentive. I'm going to go ahead and play my "I Waited on Tables in High Volume Restaurants for Several Years" card just so I can say that even during lunch rush, no, that level of absence is not acceptable. They take up to fifteen minutes to even greet the table, which leaves you looking around wondering who will be serving you, or if you can at least have a water. If I were serving, I'd at least pop over and say a quick, "Hi, my name's Ali. I'll be with you in just a few minutes." No matter how busy you are, there are a few things you just don't let slip: greetings, drink refills, and a speedy check. If it's busy, communicate that delay by saying "thank you for waiting," or "sorry for the wait." Honestly that's all it takes. That's it! Primanti's servers were lacking in all of these things, and from the customer perspective, it really does make a difference in the experience. Ok, sorry for the rant, but they either need to better train the servers they have, or hire more so they aren't stretched so thin.
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