If I could give 0 stars I would! Bank of America's business strategy is obviously NOT to provide customer service in an effort to direct customers to using their ATM or online banking. They staff the branch with only two tellers who take turns going to lunch, leaving one teller to help upwards of 10 to 12 customers. At the same time, 3 other associates are doing nothing. Deplorable service!! Obviously the other reviews were written by BAC. Finally, they say I'm an Advantage customer due to my longevity. If this is how they treat loyal customers, how do they treat everyone else? Don't bother calling Customer Service to complain, they keep you on hold for HOURS.