First, I have to say, that is one of the best acai bowls I have ever had. The store is very nicely decorated and has a nice vibe. The food and atmosphere are not the issue here.
As other reviewers have said, the customer service is lacking. I ordered one Vitality Bowl this morning. From when I walked in the door, to when I left with my food, took nearly 40 minutes. There were only 3 people in front of me when I ordered, and they got juice. This should be a fast casual restaurant, like a Jamba Juice or Chipotle. I do not understand how it can take so long to make a few items.
Also, their menu is absurd. They have it displayed on two 50 or 60" TVs and I can hardly read anything on there because there is so much text. I think they need to go the In N Out route and simplify the menu. Maybe that will improve their productivity.
I was absolutely shocked to see that this is a large franchise. The way this store is being run, I thought for sure this was a small independent company.