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| - The only reason this gets one star is because the front office girl was nice and understanding and yelp doesn't allow zero. I called this place to get an evaluation done and to start therapy after I broke my finger and it was the closest location to my house.
After I initially called they couldn't get me in for three days which is fine, they're a busy practice; my appointment was set for Friday at 3pm. I work in the West Valley, 20 miles away from this location, after I got off work at 2:30pm I called and told them I would be about 15 minutes late due to traffic, they said ok. I get there right before 3:20 this OT KeOnna Williams, who is supposed to do my evaluation said I was too late and I had to reschedule rudely and walks out to the back room. I explain I can't take work off since I'm coming from the west valley and leave work at 2:30 and I know how this system works evals don't take long and mine will be quick since I've already been going to physical therapy for my finger (**since desert hand therapy mixed up my insurance benefits in the first place stating I COULDN'T see an OT but only a PT; my insurance company said they never told them that.) So after explaining this to the front office girl who agreed with me, she goes in the back to try and asks her again if she can just do the eval, she comes back and tells me "she won't do it, I know it doesn't take that long, I'm sorry" in a whisper so the OT doesn't hear. After that last attempt the OT STILL decided to hide in the back room and chose not tell me to my face that I need to reschedule because of whatever reason/because she had more clients at 4pm.
I work in a school district and work with speech therapists, occupational therapists, and physical therapists all the time they are my coworkers and I know for fact my evaluation wouldn't take an entire hour and "push back her other patients" I rather her have been honest and say "it's Friday, you're late, and I don't feel like doing it." At least that's a reasonable answer for me driving 45 minutes to get to the appointment and losing out on money from leaving work early.
Avoid this therapy place and this OTR at all costs, she is not patient oriented, she doesn't care, she comes across that you're wasting her time. I'm disappointed in this establishment, don't give this business any of your money I DO NOT recommend this OTR or Desert Hand Therapy to anyone!
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