I booked an appointment with her online. Got to the salon and asked if there was a Nicky there who does nails because I have an 11 o'clock with her. The receptionist pointed to the girl sitting across from her. That girl was Nicky. She just sat there. I explained that I made an appt. Online and she said that her online didn't work that I needed to call. She said she could not take me because someone else was coming in. I said, "oh, okay." I paused for a minute thinking she would offer to reschedule but she said nothing. So I walked out. Very weird way of getting new clients. It was totally unprofessional. I should have heeded the previous Yelp reviews.