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  • I enjoy and occasional Starbucks Coffee and with the onset of fall, of course the Pumpkin Latte. Recently I gave this location a couple visits and I'm not impressed. One visit was around 8:30 a.m. on a weekday and the line was crazy long. We turned around and left. Good for them for being busy. On a second visit, once again a morning, I powered through the line, waiting more than 15 minutes to order. When ordering the staff was less than friendly. I have been testing the new Starbucks Rewards program. It is a bit confusing. I have it on my smart phone and I also get offers now that I am enrolled. I let the person know I had $2 off a sandwich. She said "do you have a code?" I said no. She said "well you have to have a code. I can't redeem without a code. Hurry up there's a line." I said OK I may have deleted the email and I chalked it up to my fault. I then went to pay with my phone app and the person said "I'm new, I don't know how to use that. We can't scan that." Once again rushing me. Befuttled I paid with cash and waited in line for my coffee to be served. I do appreciate the staff might be stressed but it does not give a warm fuzzy to me when it's implied that I'm the problem. If you are in a rush, this is not the place. I've been to the Target and Hy-Vee locations which are rarely, busy. Better yet, local owned places are more friendly. Based on multiple experiences I'll remember to go elsewhere.
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