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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I saw a promotion where Passbook for the IPhone had a deal to get 100 tokens so I thought I would give it a try and it was a fun way to spend a Saturday afternoon with my daughter. We arrived and were greeted by a friendly employee, and again we had a friendly cashier; that's basically where the service ended. I was incredibly disappointed to find that a majority of the games were out of order, but what's worse is that they weren't listed as out of order, instead my daughter put in her tokens and nothing happened. The air hockey machine would "turn on" but there was no air; after this happened on multiple games, I finally said something to one of the employees who didn't seem to care. At one point I was told "Someone will be there in a minute", we waited at least 5 minutes, so I went up and asked again, again to be told "I'll get someone for you." And still no help and when I commented about the lack of anyone coming to assist us, they didn't care. Of the 100 tokens, we were able to use about half of them. I was very disappointed in the lack of customer service I received once my money had been taken. This experience put a bad taste in my mouth, I'll give Chuck E Cheese a lot of wiggle room, I understand that not every game will work and I have realistic expectations that at least one game will "eat tokens" but when it's a majority of the games, that's when it gets into "rip-off" territory. When employees don't even offer assistance or an apology; I'm done.
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