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  • My sister woke up on a Saturday morning with horrible eye pain. She could not open either eye. We went to our eye doctor at Walmart (where we get our vision exams) and he told us there wasn't much he could do, and told us it was very important we follow up immediately (w/in 2 hours) with a corneal specialist. We called Southwest Eye Center's emergency line, and were told that no doctor would see us over the weekend as we were not established patients. We went to the ER where they diagnosed her with a corneal abrasion. They gave her antibiotics and pain medication, and told us we must follow up with the specialist on Monday. We called Monday morning, and were told the doctor does surgeries on Mondays and will not see patients. We made an appointment for Tuesday morning. Every seat in the waiting room was full, even though there are only two doctors on staff. We waited for nearly an hour before seeing Dr. Pfister. After we told him briefly what happened, he told us condescendingly, "NEVER go to the ER for eye issues." We explained that we had no other choice, as the pain in her eye was unbearable, and he told us we should have seen a specialist. We told him we called several specialist offices on Saturday, and no one would see us, including his office. When I asked what else we should have done, he had no answer. He also told us the doctors at the ER did not know what they were looking at and know nothing about the eye. However, he told my sister to continue the antibiotics she was prescribed by the doctor at the ER, and offered us no other treatment. He rushed us through the appointment, did not explain anything, did not ask if we had any questions. He was rude and seemed quite arrogant, and I would not recommend him to anyone.
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