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  • I've been a regular to Fusaro's over the last couple years since I live and work in the neighbourhood. I've noticed firsthand that service and food quality has gone downhill in the last year especially. The first thing I noticed was how slow they've become to get orders done. They've made mistakes with my orders multiple times, the first time they forgot to put the chicken breast in my usual Pollo panini, second time I noticed half my pollo was a different sandwich, they must of switched the bottom half of the sandwich because I got roasted peppers and arugula instead of the usual spinach in my pollo. With the new menu launched in the summer, it was nice they gave a salad with our sandwich but bad idea on their part to put the salad and sandwich in the same box which caused the sandwich to get all soggy. I noticed today they were smart enough to start separating them. I preordered via Ritual today and got a pop up saying they were going to take longer because it was busy. When I walked in the restaurant was not busy at all AND they forgot half my order, so I had to sit for an extra 10 minutes to wait for the other wrap. The server was nice enough to offer me a free drink to make up for it. Food quality has gone down for sure, salad dressing was way too salty, and my sandwich didn't seem to taste as good as before, over dressed with pesto and mayo which was the case last time I ordered. I will say that their pastas and cookies still taste delicious but with all these problems, I'm losing faith in Fusaros. Hope they pull their act together.
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