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| - Let me start out by saying, my house is a BLOCK from this location and I love DD's coffee. I'm now going to the location on Greenfield and having to leave my house 30 minutes earlier. A year ago, this location had the most awesome customer service. The girls and guy were efficient, super fast and geniunely pleasant. They knew me by my voice and order. Now, they are always shorted staffed and I have to continually repeat my order. BUT my number 1 complaint is that they ALWAYS run out of CARMEL SWIRL every couple of weeks. I have filled out so many telldunkin.com receipts which is a joke. I don't even collect on the free donut. Why they probably won't have carmel swirl. Once, twice, three times I can understand but every 2 weeks for 2-3 days at a time. Seriously, if you continue to run out of the same product, wouldn't you think to stock up. If you always keep 10 in stock, you will never run out. It's not rocket science people. It's just good coffee and customer service. Obviously, they are not even reading these yelp complaints hence see the 2 star rating and nothing has changed. The owner seriously needs step in and reevaluated this locations needs and management changes need to happen. This truly saddens me as I use to love this location and it's staff. Especially, miss the "Come on down" girl from the drive through! She had her stuff together.
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