I had to bring my cat in for an emergency surgery.
The vet tech was really nice, calm and friendly. My cat tends to bite people she doesn't know when they try to interact with her, but she tolerated the various indignities the tech did without even a hiss. The girl was very patient and gentle, and could tell when my cat was reaching the end of her tolerance.
The vet was pleasant, brisk and informative. She explained what was wrong, the various options available, gave her recommendation but didn't push one option over the other. She answered my questions and concerns without making me feel pressured.
The surgery went fine and took about as long as she said it would. Before releasing us, the vet tech explained the various medications, what they were for and how to administer them.
Everyone I dealt with here was compassionate and reassuring.
My cat is now back to normal, with only a teeny scar to show for the ordeal.