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  • I would give this place -5 stars if I could. The only decent thing about this place is the food. The pulled pork and chicken is out of this world. This place is a complete dive, though. The owner/manager seems to not care about service or customer complaints at all. I took my parents out to dinner for Father's Day. We had a party of six when we came to The Pitts Again and it took us 30 minutes to get seated because there isn't a manager on the floor making sure that tables are being bused or that the customers are being taken care of in a timely manner. The service is by far the worst that I have ever had dining out. The servers are inattentive, uncaring, and speed isn't even in the vocabulary of this place. It took us two hours from the time that we arrived until the time we left. Plus to add insult to injury they stuck me with an 18% gratuity for service that was pitiful. I went ahead and paid for it not to make a scene and ruin Father's Day for my Dad. Later that evening I called asking for a manager and was told that he was currently busy at the moment so I left a message for him to call me back. I never received a call back so I decided to email them to express my disappointment of having to pay 18% gratuity to a server who in my eyes didn't deserve it at all. This is coming from a guy who was a server all through college so I know what it's like. Let's just say that it is now the end of July and I still haven't received a call nor a response to my email which leads me to believe that the owner doesn't care a bit about the customers. It makes me sad because I refuse to ever go back due to the way I was treated even though I have to say their BBQ is the best in Arizona.
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