Even though they were nice on phone, had bad experience. Ordered flowers for someone out of state and not only did they not receive flowers on the day they were to be delivered but Surburban did not even know they weren't delivered I had to call them to ask what happened. Flowers were received the next day but instructions on flower delivery were not communicated. And to top it off flowers were sub-par. So after all my frustration the company did not even offer me a discount on my order, offer me a discount should I choose to use them again or anything. Was very disappointed and will not use again.