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| - Let me start off by saying I love to watch the television show Restaurant: Impossible. Many times my wife and I will ask "What Would Robert Irvine DO?" when we go out to eat. This place was no different.
So is this The Resort At Mount Charleston or is it A Cut Above? According to websites, and pictures here on YELP, I believe, they're one and the same. Seeing how our receipt had "Mt Charleston Lodge Restaurant at the top, that's where I will go on YELP.
When looking upon for menus on YELP, each time I was lead to a website for The Mount Charleston Resort. The website showed a breakfast menu, and a dinner menu, but no lunch menu. The website does advertise Breakfast, Lunch and Dinner. Just no lunch menu.
Upon entering the hotel lobby, we (my wife and I) noticed no signage leading us to the restaurant. While taking pictures we actually stumbles upon the entrance to the restaurant. We stood there for a few minutes, I saw a female sitting at a table, but other than her the place was empty. We figured maybe the place was closed and were contemplating other options for dining. Then a woman came from around the corner, wearing what I perceive to be her day to day clothing, grabbed to sheets of paper, and then proceeded to seat us at a table next to a window. Awesome view!
The pieces of paper she grabbed, she placed on the table and they turned out to be the BAR menu. Mind you the bar is located on the other side of the hotel lobby. This must be why the website has no lunch menu. Then again it didn't advertise a bar menu either. Here is what we ate and how the bar menu described them.
Mozzarella Sticks: Hand Breaded And Served With Marinara .
Sriracha Burger: Bacon, Caramelized Onions, Cheddar and Pepper-Jack Cheese, and Sriracha Aioli. (these were served with steak fries, topped with sea salt)
BBQ Chicken Flatbread: Cilantro, Red Onions, BBQ Ranch.
(the flatbread seemed to be topped with some sort of an aioli or mayo as well.)
The food was fine, my wife liked her Burger very much.
The BBQ Flatbread was fine but seemed to be think with sauces.
The Mozzarella Stick tasted good, but as if they were bought at a freezer section of the local grocery. I'd be very surprised if they were hand breaded.
I do have gripes about the cleanliness of the place however.
Carpet: The carpeting directly under the chair beside me was torn. Needs to be fixed, possibly done away with.
Chairs: not the most comfortable, and personally I think they should all match! You will notice in a few of the pictures I added, that the chairs throughout the restaurant do not match.
Dust: On the blinds, air ducts, some of the furniture like the piano. I spotted dust on ledges and other flat surfaces. Everything needs to be cleaned on a regular basis.
The are two fireplaces each with dark smudges leading up from them. Seems like a chimney sweep is in need.
Staff: I have a few things to point out about the staff.
Friendliness: Our server wanted to talk with us about things like how she loves her commute to and from work. No offense, but if I didn't ask about your commute, I don't need to know about it.
Uniforms: Why are we not wearing uniforms? Our server was wearing short sleeves. The other server was wearing long sleeves. No logo or name tags either.
Visibility: At least one person should be in the dining room at all times. My wife could have done a dine and dash and no one would have noticed until it was too late. The two servers today seemed to be chatting a bit in the back of the house. Instead, let's take care of the front of the house, maybe by cleaning it up a bit?
Big positive: If you are given a window seat, chances are you will be given a great view of the great outdoors. The background music being played was mostly country music from the 1990's. Which I love, so from me that was a big plus also.
But inn closing I'd like to say that this place could and should be top notch.
But it's not. It need some tender loving care, as soon as possible.
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