I recd a note from a manager at Baton Rouge 5 days ago asking me for my coordinates so that someone from customer service can contact me, I replied the same day, sent them my adress details and welcomed the chance to communicate directly with them. No one has bothered to reach out to me since then, so they clearly are either too busy with other complaints or mgmt really doesn't care to discuss what my opinions are or attempt to find out how they can improve, really too bad, as this used to be one of my most favored beef restaurants in the city,