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  • Phil, who was at the cash register today and may also be the manager, is rude, unprofessional and immature! I asked him where I could find AMP energy drinks and he tersly said "at the bottom." Then when I went to the counter to pay, I asked for 2 packs of Newport Gold, which are non-menthol. He indicated that he only had green (menthol) and blue. I asked weather the blue was menthol and he said NO so I bought 2 packs. Note, he didn't smile nor make eye contact during the transaction. Once I got into my car, something made me check the pack and it had "smooth menthol" written on the bottom. I went back into the store to inform Phil that the cigarettes actually are menthol. I commented jokingly that you would think that the pack would be green. I did this so he wouldn't feel bad about being wrong and causing me, the customer the hassle of having to come back into the store. Instead, as he was getting me the brand I asked for, he responded defensively and harshly with: "You know, technically I'm not supposed to return these." I said "Well it was your mistake." He replied "No it wasn't." I said "You told me they weren't menthol." His reply, "I don't know. I don't smoke." To which I responded, "You're supposed to know your product." I will not be back there even though it is just a couple of minutes from my house. I will drive farther to the QT where staff are friendly. Phil should get out of the service industry if he's so miserable.
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