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  • We love Rocco's. We go there at least once, if not two or three times a month. We prefer mom and pop type places, and this is close to our house. But we made a mistake going there last night. I couldn't believe the service. We had had this waitress before, and we just know every time that it is going to be a huge pain every time. But we still go! But last night.... We arrived about 10 after 7 or so. There were two other occupied tables there. I think we were greeted, but then we sat. And sat. And sat some more. Finally, the girl came to take our drink order. By this time, we were ready to order our food. She seemed surprised that we were ready to order, but it had been about 20 minutes by then. We order food and drinks, and then we wait! There were other people working on the counter side, but I am not sure if they're not able to help fill drink orders. We got our drinks, and waited some more for the salads that came with the combo. Finally got the salads, and we overheard the waitress talking to another person about our pizza being messed up. The other person asked her what we wanted her to do. Well, she never discussed it with us! Finally my husband asked her if our pizza was messed up. She said yes! We figured out what we would be doing about it, and all should have been well. Drinks went dry. There was absolutely no pep in the step of anyone working. The place was empty! I don't understand what the issue was! But this has been a problem with this waitress in the past, so I guess we should not be surprised. I really hope that some changes are made with regard to the lack of enthusiasm with the staff. I had a coworker suggest checking in to see if that particular waitress is there, and if she is, we just go elsewhere. That sucks to have to do that, but maybe that's what we will do.
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