Terrible customer service. Have ordered cakes 3 separate times for birthdays Each time the order was messed up. The last time i went in to pick up my cake they had not written on it. When I asked them to do it the response i got was "I don't know how to do that" REALLY .....well thought I'd try one more time since this is the closest location to me and my son really wants this cake for his birthday. Hours are 11:30 -10. Have now called 3 times after 12:00 pm no answer....that's it I guess i have to drive to Macedonia now....if there was an option for ZERO that's what they'd get. Time to hire a competent staff