We arrived around 3:30pm today and got rejected after waiting in the information line for about 20 mins. They said their system was full. The amount of people inside was about the same as I had seen it before (not packed or over capacity) but I guess this new self serve system (call/text and "no waiting") made it so walk-ins were sent back home. The only person explaining about the system issues was the security guard.
I know everyone doesn't like the DMV but this so called new system really made it even more difficult to do walk-ins at the DMV.
I wish I could give it 0 stars. But the DMV employee at the information desk, whose name is Paul, made the experience a little better. He was helpful, upbeat, and informative.
So now, when you go to this DMV make sure you do your research or just come at the crack of dawn to wait in line.