Discovered hair right before I got into the pod, would've got in if it was a small strand but there was enough for me to see it right away. When questioned I found out the water wasn't drained after the last persons session, and that they just filter it by hand with this little filtering tool. My partner found hair in her pod too, not as much but regardless is unacceptable. We did get get promised a refund within 3-5 days, and the person at front desk apologized and mentioned a worker broke the handheld filtering tool they use to filter the water but I still believe that it's unacceptable and unsanitary to float in the same water as the person before. Very disappointed.