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  • By the WORST ONGOING customer service that we have ever experienced, anywhere!! I can't tell how many times the staff have messed up simple basic orders. In the past delivery has been very slow and the in-house dining experience horrendous. The last straw was a pickup order that left our heads spinning. My wife and I were very tired after along day at work recently and took a "chance" that 2 festive chicken dinners would go down without a major skirmish breaking out. This location is convenient because it is near our house in North Toronto but we have in the past gone out of our way to drive to another store because we've had such bad service here! So the order was placed with the Cara call center with specific instructions ensuring that they double check the order (for being hot) and correctly assembled as billed. Wouldn't you know it - the order was completely wrong! Ordering from this location ensures food presented to you is cold and not evenly remotely fresh. Complaining to "Matt" the store manager is useless as he expects his customers to "inspect the food at the counter" before you drive away!! Extremely rude and condescending to my wide on the phone. Nice! They offered a Super rush delivery to make up for another error. The super rush delivery took over an hour and 15 minutes as the makeup order wasn't punched into the POS machine until 23 minutes after I had spoken to the store! This is how much Cara Upper management cares as they don't even bother to follow-up on customer complaints either?? Very rude service from all levels of staff right up to the top. Avoid this location at all costs!! Even considering boycotting CARA foods altogether. The power is in the wallet and my money will be better spent at other food more reputable food establishments!
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