I was referred to Lose the Leash by 2 other families that had successful results from this trainer. Rob came to our house to visit with our Boston Terrier, Roxie. He spent about an hour with us interacting with her and watching her behavior. He gave us great tips to get started with potty training, etc. He sent us links to products on Amazon, and to a pet door company (that is AWESOME, by the way)! Best of all, he gave us just what we needed for our pet.